Our Policy
Something not quite right?

If you're not 100% satisfied with your purchase that's ok, you can return your item(s) for a refund, exchange or store credit within 30 days from when your order was placed, providing the below conditions are met:

• Item must be returned in original condition, undamaged, unworn, and unwashed.
• Item must be in their original packaging, with tags attached.
• Items not returned in these conditions will be sent back to you at an addtionial charge.

REFUNDS:
Full-priced items are eligible for a full refund.

EXCHANGE:
Our team will dispatch your exchange within a matter of days of receiving and inspecting the returning Items. You will also receive an email notification with new tracking details once your exchange is on its way.

SALE ITEMS: 
Items purchased during a flash sale or promotion event are only eligible for store credit. Items marked "final sale- no returns or exchanges" cannot be returned. 

STORE CREDIT:
Our team will process your store credit within a matter of days of receiving and inspecting the returning Items. Once processed, you will receive an email notification of the store credit and valid code. 

FAULTY ITEMS:
We sincerely apologise for any inconvenience caused by receiving a faulty garment. Please contact support@iheartpeek-a-boo.com with your order number and images of the fault and we will work with you to resolve it as soon as possible.

Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.

REMINDER:
When returning an item, you should consider using a trackable shipping service, as we are not liable for lost packages. I heart peek-a-boo is not responsible for the cost of exchange, return, or  store credit postage.

CONTACT:
To process please email support@iheartpeek-a-boo.com
Include your order number and reason description 

IHEART PEEK-A-BOO REFUND POLICY
Purchases made online can be returned within 30 days from the original purchase date for an exchange, refund, or store credit. The customer can return their online purchase by post at their expense.
Refunds can only be refunded back onto the customer’s credit card. We cannot do cash refunds regardless of the original payment method.